Delivery

Sensooli Delivery and Returns – We do ship worldwide, shipping is calculated at the checkout dependant on your location.

Same-day despatch (Monday to Friday) on all of our products in our UK or USA warehouse. . We also offer a range of upgraded delivery options at the checkout.

If you have chosen a tracked service the tracking number will be sent to you in the confirmation of despatch email.
If you order before 12 pm Monday- Friday, we will dispatch your product(s) the same day. However, some of the larger products we have for sale come from a much larger secondary warehouse and shall be dispatched within 48 hours.

Some of our products may come from alternative locations in the UK or USA depending on the product and your order may arrive in parts. We wish we could but we have no control over the time things take once they leave us and are in the postal system. All we can do is offer the usual standard information available from the courier’s sites on timeframes.

If you have any queries regarding your delivery please do not hesitate to get in touch. 

Simple Returns

Sensooli Delivery and Returns:

We are happy to refund or exchange any product returned within 30 days of purchase. This is more than the standard 14-day legal requirement. If you require a refund within 14 days you are entitled to a full refund of the goods ordered and the cost of posting to you. However, you are liable for return postage costs of the items to us. From 14- 30 days, you are entitled to a refund for the goods, but not the delivery charges for receiving your order and you are also liable for the return postage costs to us. Refunds are granted providing the goods are returned in its original state, unused and where possible in the original packaging. Proof of purchase is required (for online orders you can use your order confirmation email or dispatch email).

Exclusions – gift vouchers and gift cards. If any products are returned that were part of a multi-buy promotion then all items must be returned.

This does not affect your rights if the product is faulty or misdescribed.

Send to:

SENSOOLI RETURNS IN THE U.K

Sensooli Chewigem Group Ltd, The Workshop
Rosemill, Bridgefoot, DUNDEE, Scotland, DD3 0PW

International Returns Policy

Sensooli Delivery and Returns:

Returns for products purchased from www.sensooli.com and shipped outside of the UK can be done by post.

Prior to returning an international order please contact our Customer Care Team in the UK by email, phone or post. Failure to do this may result in a delay in processing your return.

1) By email: You can contact us via email by clicking on the ‘contact’ button in the header of the website, or email hello@sensooli.com
2) By Post: You can write to us at the following address:

Customer Care Sensooli
Chewigem Group Ltd, The Workshop
Rosemill
Bridgefoot
DD3 0PW

Exhibition Returns Policy

Sensooli Delivery and Returns

The products for sale at shows may be new, ex-display or samples.

We are happy to refund or exchange any product bought at an exhibition provided that

If you wish to return any item that was purchased as part of a bundle, multi-buy, or other promotion, all items forming part of that promotion must be returned.

Faulty or Damaged Goods

We do our best to make sure everything works perfectly, but if it doesn’t, our customer services team are here to help.  You can reach them via email hello@sensooli.com.

Simple Sensooli Delivery and Returns – Get in touch with us within 30 days of receipt of the goods and you will be offered the choice of a repair, replacement, or full refund. From 30 days after receipt of the goods until 12 months, we will arrange for a repair or replacement of the goods and, if this does not work, a refund. After the first twelve months from receipt of the goods, you may be offered a partial refund, repair, or replacement, depending on the product and usage. You agree to return the goods, but we will bear the return postage costs of you returning faulty or damaged goods providing they have been used in accordance with all necessary instructions.

Where possible, damage in transit should be notified within 48 hours of receipt of the goods, by contacting the customer service team.

The terms and conditions above do not affect your statutory rights. Simple