The Sensooli money-back guarantee - not just your usual money-back guarantee
We get it, shopping online can be a minefield.
Is this website legitimate? What if I don’t like the product?
The Sensooli money-back guarantee is different from the norm for exactly this reason! Raised by the principle of ‘treat others how you want to be treated’ that’s how we run our promises. Because we are not a huge faceless organisation. What we offer is what we would like to see everywhere when we shop online, it is how WE would like to be treated.
Less 'blah, blah, blah...'
Legally all companies are required to provide refunds and returns to meet your statutory rights. We do all that, but that’s not where it stops. We go beyond that! You can read all the standard stuff in our Terms and Conditions or Delivery & Returns sections.
On Sensooli we sell a range of products from our own flagship brand Chewigem Originals to other products we have carefully selected for our community. You will see a ‘stamp’ next to each product explaining the rating and the award we have given it, you can learn more about that here.
Basically, our guiding principle for the Sensooli money-back guarantee is..
If you are not happy, we are not happy and we won't rest until we get it right!
3-Point Chewigem Originals Guarantee
So for our own-brand Chewigem Originals products, we offer a guarantee that is really very special and we are super proud of it. You can read all about it hereChewigem Guarantee
All other brands
We are tied by some terms stipulated by other brands that we stock. Anything like this is covered in the ‘guarantee’ section on a product page. But really aside from your statutory rights, the basic message you need to take away is, if you are not happy, for whatever reason, and we cannot fix it, we will refund you. We always aim to have people leave us happy, feeling like they have been treated well and fairly! Some common-sense elements apply to this, which we think are fair:
- If it is our mistake we will fix it at our expense
- If it is broken we will refund, replace or fix it at our expense
- If you ordered incorrectly or don’t like what has arrived, we will sort it too, but we think it is reasonable you cover the postage for making it right.
Seems fair right? That’s because it is.
So remember, when you’re not happy (and for us, it’s a rare thing) we are not happy. Don’t get angry, just talk to us – we are humans, real people who will take your situation seriously and do all we can to make it right. That’s the Sensooli money-back guarantee.