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Contact Sensooli – email, chat, or phone – We are here for YOU!
There is nothing worse than a website that has no way to get in touch. We have made sure you can speak to us in whatever way suits you. To contact Sensooli you have a choice of email, messenger or phone.
That said, we live and breathe our values here at Sensooli, and that includes looking after those who work for us, the modern world has led to an ‘always on’ culture and it can be extremely stressful being ‘on’ 24/7. In the early days, we used to do it, but it’s not good for anyone’s health! So whilst, if you contact Sensooli, we will get back to you as soon as we are able, we have learnt most things can wait for working hours.
Technology has improved so much, that expectations now seem to be enquiries will be actioned in a matter of minutes. Our team are real people, with loved ones, husbands, partners, children and others in their life. They have hobbies, interests and things they like to do outside of working hours for their own sanity. We also operate a really flexible working policy so that if something family or important happens during ‘working hours, they can go to it without guilt or annual leave. So if you contact Sensooli and dont get a response at lightning speed remember we are real people.
As a rule of thumb, there is always someone on hand Monday to Friday (except Public holidays) during school hours and many of us chose to work a little in the evening too. Please also note most of our team are based in Scotland, so you may experience a delay due to time zone differences.
Our customers and enquiries are always the most important thing to us, so you will rarely have to wait long for a response, but if you contact Sensooli outside the working day, please be aware we may not respond until the next working day. Remember when life was like that? It was a lot calmer for all!