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Chewigem Guarantee

Chewigem Originals 3-Point Guarantee! It is awesome! Find out about the promise we make to our customers and lots more useful information on how to prolong the life of your Chewigem; how to clean and care for your product; understanding different chewing needs and links to other great resources.

Activate your guarantee

The Chewigem Originals 3-Point Guarantee can be activated easily using the link below. Just make sure you are logged into the site and have an account created.  You can also find the link in our FAQs section of the website. Login to your dashboard or create an account. Then, simply click the link to ‘activate guarantee’ listed in the Support section. 

 

Activate guarantee

We don’t rest until you have what suits you best

Chewigem Originals 3-Point Guarantee means we understand that buying from an online company for the first time can make people feel uneasy. You may be wondering, “ Is this company real with real humans?”, or  “Will my order be sent?”,  “Will the products be any good?”. Or perhaps you’ve bought this type of product before from another brand and been left disappointed.

Trust is one of our core values and we always put YOU, the customer at the heart of what we do. We are so confident that you will LOVE our products, and that you will feel listened to and valued as a customer, that we stand firmly behind our 3-point guarantee and our promise to you.

We promise:

Chewigem Originals 3-Point Guarantee

*Terms and conditions apply.

This guarantee is us putting our money where our mouth is!

We are confident in both our products and in our deep experience in finding the right Chewigem for our customers. We are so happy to welcome you as a Chewigem customer and celebrate the opportunity for you to find the solution you have been looking for!

Don’t forget to activate your guarantee once you have purchased it.

I discovered Chewigem a few years ago and my daughter was getting through things really fast, I was disheartened by it because they aren't 'cheap'. Well, it turns out we were using the wrong chew for her strength. We have 3 new chews from Chewigem and a plan to alternate the chews to see if they last longer. There has never been an issue with a replacement for something that has been recommended and chewed through quickly. Customer service at Chewigem is outstanding., if you have chewing issues I absolutely recommend their products. Make sure you ask questions and chose what 'should' be right for your chewer. There are so many products to chose from but getting it wrong may leave you feeling like I did before the help. The service we have received is enough to keep me buying the brand, price is definitely reflected in the service.

-- Wishes to remain anonymous

We’re here to support you. Please get in touch with any questions

Contact us

Useful links

Caring for your Chewigem

Find out about chewing styles and how to extend the life of your Chewigem. Download the guide. 

Contact us

Wondering what product to buy or need advice? We’re happy to help! Contact us.

Join the free community

Have you joined our FREE sensory support Facebook group yet? If not join here!

Terms and conditions

  1. This guarantee applies to Chewigem Originals only, and only if our products fail before the advertised lifespan of the product you bought (details are specified within the online product description)
  2. You agree to provide our experts with as much information on chewing habits and your experience to aid us in advising and selecting the best replacement product to send.
  3. We reserve the right not to replace or source an alternative product from elsewhere on the exceptionally rare occasion that a suitable alternative does not exist. Please note that this has only happened a dozen times in the last ten years and we have sold well more than a million products!
  4. You must read and follow the guidance in the ‘Caring for my Chewigem’ download, found in the Useful Links section above.
  5. For those customers buying from us, you must activate your guarantee within 30 days of purchase by completing this form or emailing hello@chewigem.co.uk [create new address? ChewigemGuarantee@Sensooli.com] with your order number and stating that you have downloaded, read and followed the above product care guidance.
  6. To receive a free Chewigem replacement, you must email us on ChewigemGuarantee@Sensooli.com to discuss your chewing needs with one of our experts. You must post the damaged item to us at your own cost, so we can review it for damage and assess the best Chewigem to send.